Refund policy

REFUND & RETURN POLICY — ROMYLINE

We want you to love your order. If you're not completely satisfied, we're here to help.

30-DAY MONEY-BACK GUARANTEE
We offer a 30-day money-back guarantee on all orders. You have 30 days from the date your order is delivered to request a return or a refund.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

HOW TO START A RETURN
To start a return, contact us at contact@romyline.com with your order number and the reason for your return. We will provide you with instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.

REFUNDS
Once we receive and inspect your return, we will notify you of the approval of your refund. If approved, your refund will be processed automatically to your original payment method within 5-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at contact@romyline.com.

DAMAGED OR WRONG ITEMS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as items marked as final sale, gift cards, and personal care goods that have been opened for hygiene reasons. Please get in touch if you have questions about a specific item.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable.

CONTACT
For any question related to refunds and returns, email us at contact@romyline.com. Our team typically replies within 24 hours.

Romyline